Your Eeze I.T Solutions Provider

Eeze I.T Services

Eeze i.t  provides personal and customer centric solutions for all your IT needs.


We offer desktop PC support and repairs to all peripherals, with guaranteed response times.

• All office consumables and supplies.

• Website development.

• Mail and Web Hosting services.

• IT consulting and assistance with general PC problems.

• All support is available via Telephone, Remote Support and Onsite.

• We offer an IT support agreement (SLA) based on a fixed monthly cost per device.

  This allows you to be able to budget for your IT expenses and then
forget about it, knowing that the experts are keeping your Office IT
systems unning like clockwork.

• We would like the opportunity to discuss your unique requirements
and offer you a Service Level Agreement tailored to your needs.

• Our Support service agreement includes benefits that will
transform your investment in IT to a genuine business asset, month
after month. 
 
Our Services include:

 
General activities
 
o Helping you to diagnose and resolve computer faults you may experience

o Installing and setting up new software on your machines

o Rebuilding and migrating desktops

o Installing new desktop hardware

o Relocating existing desktop equipment

o Configuring desktop peripherals

o Hardware upgrades and replacements

o Facilitating warranty repairs

o Answering desktop related queries

o Setting up back up services

o Critical Systems Monitoring

o Auditing of installed software and Hardware

o Assisting in the ongoing software compliance of your business

o Installing software updates to all machines in the organization


Daily activities
 
o Review PC Status Reports

o Check backup status


Weekly activities
 
o Apply service packs, hot fixes, patches

o Update virus definitions

o Respond to security bulletins

o Weekly status update report


Monthly activities
 
o Verify backups

o Test restart server

o Test UPS

o Disk space cleanup

o Defragment disks

o Monthly report


Products Supported
 
o All PC Hardware and Peripherals

o All Microsoft operating systems based workstation

o Standard Microsoft Office Software

o 1st line support for various other packages such as Pastel, IQ etc

o Management and support of Cloud Storage and computing

 

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